Room service without the phone: guests order and your kitchen sees it instantly
A QR code in every room opens your menu with photos. Guests order from their own phone with nothing to download, the order lands on your kitchen panel and the charge posts to the room folio.
Why choose Room Order?
Others connect orders to your hotel. Here, orders are born inside your hotel.
The order, the folio and the reservation live in one system
Room Order is part of R2 OS, the system where the guest reservation already lives. That is why charge-to-room is not an integration: it is the same database. Nothing to connect, nothing to break.
Your kitchen sees it in real time
Every order lands instantly on the kitchen panel with room number, dishes and notes. No paper slips, no busy phone line, no orders lost between the front desk and the kitchen.
0% commissions per order
Delivery apps take a commission on every order that leaves your kitchen. With Room Order, everything the guest pays stays in your hotel. The engine works for you, not the other way around.
Scan. Order. Enjoy.
Three steps for the guest, zero friction for your team.
Scan
The guest points their camera at the QR in their room, pool spot or table. The menu opens in the browser, in their language, nothing to download.
Order
They pick from the photo menu, add notes and confirm. The order travels straight to the kitchen panel with the room number.
Enjoy
The kitchen prepares, marks it ready and the order goes up. The charge can post to the room folio or be paid on delivery.
Your hotel menu, in every room, with nothing to print
A photo menu that updates in seconds, not in reprints.
- Big photos and clear descriptions that sell on their own
- Change prices or turn off a sold-out dish on the spot
- Sections with their own hours: breakfast, dinner, 24/7 snacks
- Allergen notices and dietary tags on every dish
Your kitchen drops paper and phone the very same day
A live panel that runs on any tablet, computer or screen.
- Every order arrives with room, dishes, notes and time
- Columns for new, preparing and ready: one glance is enough
- Sound alert when a new order comes in
- No special hardware: open the browser and work
The charge goes to the guest folio, not to a terminal at the door
Because the ordering engine and the reservation are the same system.
- The order posts to the room folio on confirmation
- No manual reconciliation the next morning
- Guests can also pay on delivery, you decide
- Everything stays traceable in the same stay folio
The wine, the dessert and tomorrow’s breakfast sell themselves
The moment of maximum craving is the order. That is where your suggestions appear.
- Pairing and drink suggestions inside the ordering flow
- Guests order guilt-free: nobody is listening, nobody rushes them
- Scheduled orders: breakfast gets ordered the night before
- Every extra sold is margin that was already yours
Room, pool, spa and lobby: one engine for the whole hotel
Each QR knows where the guest is and which kitchen gets the order.
- A QR per room, sunbed, cabin or lobby table
- Every order reaches the right kitchen or bar
- Different menus per outlet if you need them
- The folio stays one: the folio of the guest stay
F&B numbers made for decisions, not just for filing
What sells, at what time and from where, on the same platform.
- Best-selling dishes and peak ordering hours
- Sales per outlet: room, pool, spa, lobby
- Spend per stay, tied to the guest folio
- No manual exports: the numbers live where you operate
Technology for people who serve, designed to be simple
QR straight to the kitchen vs the usual way
No made-up percentages: this is how ordering with Room Order compares to the phone, the printed menu and delivery apps.
| Room Order | Phone and printed menu | Delivery apps | |
|---|---|---|---|
| Photo menu always up to date | |||
| Orders land straight in your kitchen | |||
| Charge to the room folio | Partly | ||
| No commission per order | |||
| Takes orders even when the desk is busy | |||
| Margin and experience stay in your hotel | Partly |
Others connect orders to the hotel. With Room Order, orders are born inside the hotel: same folio, same kitchen, same system as the reservation.
Room Order does not arrive alone: it arrives with the whole hotel system
R2 OS is the platform your hotel already runs on: reservations, front desk, folios and guest communication. Room Order is the F&B piece.
PMS and front desk
The reservation and the room folio, the base of everything.
Booking engine
Commission-free direct sales, under your brand.
WhatsMinder
The guest conversation, handled with AI.
Points Hotel
Loyalty that brings the guest back.
What every hotelier asks
Straight answers, no fine print.
Does the guest need to download an app?
No. They scan the QR with their phone camera and the menu opens in the browser. No downloads, no sign-ups, no passwords.
How does the guest pay?
They can charge the order to their room folio or pay on delivery, as you configure it. Charge-to-room stays tied to the stay because the ordering engine and the front desk are the same system.
Do I need new hardware for the kitchen?
No. The kitchen panel runs on any tablet, computer or screen with a browser. Print the QR codes and you are done.
What if a dish runs out in the middle of the night?
Turn it off from the panel and it disappears from the guest menu instantly. No awkward “we are out of that” calls.
Can I have different menus per schedule or per area?
Yes. Each menu section lives in its own hours (breakfast, dinner, 24/7 snacks) and each outlet can have its own menu: room, pool, spa, lobby.
How long does implementation take?
Loading your menu with photos and generating the QR codes takes hours, not months. There is no integration project because the engine already lives inside the hotel system.
Does this raise the average order value?
The photo menu and in-flow suggestions give guests more reasons and zero friction to order more. We will not promise you a percentage: your own reports will show the real number for your hotel.
Does Room Order charge a commission per order?
No. 0% commissions. Everything the guest pays for their order stays in your hotel.
Turn every room into your best table
Book a demo and watch your menu, your kitchen and your room folio work as one system.